Terms & Conditions

By accessing and using the services provided by Celestial Web Solutions ("we," "our," or "us"), you ("client," "you," or "your") accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by these terms and conditions, you are not authorized to use or access our services. These terms constitute a legally binding agreement between you and Celestial Web Solutions. We reserve the right to update, change or replace any part of these Terms and Conditions by posting updates and/or changes to our website.

Celestial Web Solutions provides web development, web design, e-commerce solutions, digital marketing, SEO optimization, and related technology services. Our services include but are not limited to: • Custom website development using modern technologies (React, Next.js, WordPress, etc.) • Responsive web design and user experience optimization • E-commerce platform development and integration • Search engine optimization (SEO) services • Website maintenance and support services • Digital marketing and online advertising management • Domain registration and web hosting services All services are provided according to the specifications agreed upon in individual project contracts or service agreements.

Payment terms are specified in individual project agreements. Unless otherwise agreed: • Project payments are due according to the payment schedule outlined in your project agreement • We accept payments in Ghana Cedis (₵) through mobile money, bank transfer, cash, and international payments via PayPal/Paystack • A deposit of 50% is typically required before work commences • Final payment is due upon project completion and before final delivery • Monthly service fees (hosting, maintenance, SEO) are due in advance • Late payments may incur a fee of 2% per month on outstanding amounts • All prices quoted are valid for 30 days unless otherwise stated • Additional work beyond the original scope will be charged separately Payment schedules and methods will be clearly outlined in your project agreement.

Project timelines are estimates based on project complexity and scope: • Timeline estimates are provided in good faith based on project requirements • Actual delivery dates may vary due to project complexity, client feedback cycles, or unforeseen technical challenges • Client delays in providing required materials, feedback, or approvals may extend project timelines • We will communicate any significant delays promptly and work to minimize impact • Rush projects may incur additional fees (25-50% surcharge) • Project completion is subject to final client approval and payment • We strive to deliver projects on or before the agreed timeline Timeline adjustments will be communicated and agreed upon with clients as needed.

Clients are responsible for providing the following to ensure successful project completion: • Accurate project requirements and specifications • Timely provision of content, images, logos, and other materials • Prompt feedback and approvals during the development process • Access to necessary third-party services (hosting, domain, existing systems) • Payment according to agreed schedule • Reasonable and constructive feedback during review phases • Final content review and approval before project launch • Compliance with applicable laws and regulations for their business Delays in client responsibilities may impact project timelines and may incur additional charges for extended project duration.

Ownership rights are clearly defined as follows: • Upon full payment, clients own the final delivered website/application and custom code developed specifically for their project • Clients retain ownership of their business content, images, logos, and proprietary information • Celestial Web Solutions retains rights to general methodologies, techniques, and any pre-existing intellectual property • Third-party software, plugins, and frameworks remain subject to their respective licenses • We reserve the right to use completed projects in our portfolio and marketing materials (unless otherwise agreed) • Any custom graphics, designs, or code developed specifically for your project becomes your property upon full payment • We may reuse general concepts, layouts, or non-proprietary elements in future projects Detailed intellectual property terms will be specified in individual project agreements.

Our warranty and support terms include: • 30-day warranty on custom development work for bug fixes and minor adjustments • Ongoing support packages available for continued maintenance and updates • We do not warrant that websites will be error-free or uninterrupted • Third-party software/services are subject to their own warranties and terms • Support response times vary based on support package (24-72 hours typical) • Emergency support available for critical issues (additional charges may apply) • We provide training and documentation to help clients manage their websites • Major changes or new features beyond original scope are not covered under warranty Extended support and maintenance packages are available and recommended for optimal website performance.

Celestial Web Solutions' liability is limited as follows: • Our total liability for any project shall not exceed the total amount paid by the client for that specific project • We are not liable for indirect, incidental, special, consequential, or punitive damages • We are not responsible for data loss, business interruption, or lost profits • Clients are responsible for maintaining backups of their data and content • We are not liable for issues arising from third-party services, hosting providers, or external integrations • Force majeure events (natural disasters, government actions, etc.) may excuse performance delays • We recommend clients maintain appropriate business insurance coverage These limitations apply to the maximum extent permitted by law in Ghana.

Either party may terminate services under the following conditions: • Client may terminate services at any time with written notice, but remains liable for work completed and expenses incurred • We may terminate services for non-payment, breach of terms, or if client requests violate legal/ethical standards • Upon termination, client will receive all completed work upon payment of outstanding invoices • Ongoing service subscriptions require 30 days written notice for cancellation • Refunds for terminated projects will be calculated based on work completed • All confidential information must be returned or destroyed upon termination • Termination does not relieve either party of obligations that arose before termination Termination procedures and any applicable refunds will be handled professionally and promptly.

These terms are governed by the laws of Ghana: • Any disputes will first be addressed through good faith negotiation • If negotiation fails, disputes will be resolved through arbitration in Accra, Ghana • Ghana courts will have jurisdiction over any legal proceedings • These terms are interpreted according to Ghanaian law • Any invalid provisions will not affect the validity of remaining terms • Amendments must be in writing and signed by both parties • These terms supersede all previous agreements between the parties We are committed to resolving any disputes fairly and professionally in accordance with Ghanaian legal standards.